People Dynamics Doha, Qatar
Senior Reservation and Ticketing Agents As Senior Ticketing Agent, your core responsibilities include:
Creating reservations, quoting fares and issuing of tickets
Serve customers professionally through telephone or in person to achieve customer satisfaction and generate revenue
To liaise with all airline personnel to ensure maximum support to passengers and immediate attention to queries relating to clearance and dispute of ADM’s, special handling requests and other issues.
Relevant Tertiary, Trade or Vocational qualification
3 years having worked in a Customer service role in an Airline, Travel, Hospitality or Hotel
Experience working in the Gulf market and the ability to communicate in written and spoken English
Arabic language is an advantage
Good computer and mathematical skills
Fair knowledge of world Geography and relationship building ability
You must also have knowledge of IATA BSP ticketing and have attended Airline Basic Tariff course/s.