LPM Restaurant & Bar
Reception Manager ADMINISTRATION
To always ensure to keep SOPs, manuals and recipes up to date.
To always ensure that all legal requirements are met and properly communicated to the different team members.
To attend/lead daily management morning briefing sharing relevant information.
To attend bi-weekly management meetings always prepared and bringing innovative ideas and solutions.
To ensure efficient communication across all departments.
To attend and lead bi-daily team briefing.
To communicate accurate information in a transparent, efficient and proactive manner through communication tools (emails, calls, instant messaging) in a timely manner.
To communicate daily and weekly report to be sent to upper management
To ensure that the operational budget is strictly adhered to and take corrective action if needed.
To monitor expenses and ensure respect for the approval process.
To control and manage inventory.
To manage and control stocks levels.
Purchasing (negotiation with the supplier to achieve the best possible prices according to business).
To ensure accuracy of cash-up reports.
To ensure a fair tips administration according to LPM policy.
To understand and anticipate all guests’ needs.
To handle all guests complaints in a friendly and effective way.
To always seek the best solution that will fulfil guests’ satisfaction.
To show genuine interest in our guests and build relationships with them.
To recognize and approach all regular guests (local and international).
Ensure first comers become your next regulars adding your extra touch.
To proactively communicate and work hand to hand with the Guest Relation Manager.
HR/TRAINING & DEVELOPMENT
To provide to Senior Management a proposed manning structure as per operation.
To bring support to the recruitment of new talents according to LPM recruitment guidelines.
To monitor performance management (disciplinary, appraisals, probation).
To create and plan weekly rota, attendance sheet, team holidays schedule.
To support and facilitate training to your department team members.
To be responsible for sending your team members to training (internal/external) and mentoring their attendance.
Properly communicate sensitive and serious issues to appropriate persons.
To assign mentors to all new joiners and ensure they apply for their mentoring program precisely.
MARKETING & DEVELOPMENT
To use and promote validated marketing tools defined with other departments to improve the business’s performance.
To monitor monthly cover trends and sales analysis.
To possess a sharp knowledge of market trends and implement ideas and innovations to remain a leader in the market.
To efficiently work in coordination with other departments.
To always act and perform according to LPM standards.
To have a thorough knowledge of the menu, wine list, digestive and bar list of LPM.
To be an active member during service hours on participating in the operations.
To maximize opportunities to increase revenue (walk-ins, service pushing, (over)booking, maximizing identified time slots, support on organizing the large groups).
To carry out your manager’s duties, overlooking both Reception and Reservation teams.
To always ensure an excellent guest experience.
To successfully follow daily duties and role responsibilities.
To efficiently handle the POS/Reservation system.
To ensure team cohesion, help and support are to be brought to all team members.
To respond quickly and positively to changes within your job role, showing flexibility.