Four Seasons Hotels and Resorts
Guest Services Manager In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.
Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine’s 100 Best Companies to Work for, every year since the survey began in 1998.
Join our Team
Work on a team that is built on mutual respect, collaboration, and excellent service.
Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
Four Seasons have been ranked in FORTUNE Magazine’s 100 best companies to work for.
Four Seasons Resort And Residences At The Pearl-Qatar
The upcoming project will include 161 fully-furnished apartments, perfect for both short and long-term stays, as well as 84 Private Residences, set along a private beach surrounded by lush gardens. Guests and residents alike will enjoy a full range of state-of-the-art amenities, including a signature restaurant by Michelin-starred chef, Joël Robuchon.
Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.
Who We Look For
We look for employees who share the Golden Rule; people who, by nature, believe in treating others as we would have them treat us. We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do.
The Four Seasons Resort and Residences at The Pearl-Qatar is looking for Guest Service Manager to join our talented pre-opening team! Don’t miss this unique opportunity to be part of the world’s leading luxury hotel company! This individual takes ownership over their role and operation and can quickly connect to those around them. Confidence, adaptability, and the assurance of a quality experience make a successful candidate for this role.
The Guest Services Manager directs and assists staff in the completion of the following duties: welcoming guests to the hotel, parking guest vehicles, unloading guest luggage, escorting guests to the front desk, delivering luggage to the guest room at check in and check out. The Guest Services team also delivers any items based on guest/resident requests, and demonstrates knowledge of city attractions and activities, adding personal recommendations and touches to achieve maximum customer satisfaction. The Guest Services Manager responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
Manages the staff of the Guest Services department. Communicates and follow-up on any guest/resident issues, requests, or special requirements. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
Assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
Reviews and monitors schedules of staff within the department: Lobby Concierge, Residence Concierge, and Valet/Bell Attendants. Monitors their activities to assure that standards are being met, staff is being supported and resident/guest needs are being met.
Resolves customer complaints and handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists all inquiries in connection with resident/hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all resident/guest requests in an accurate and timely manner.
Assures that Concierge, and hotel staff know what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assures that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.
Coordinates arrivals/departures, flow of special events any group activity requirements and ensures discrepancies are resolved. Reviews daily arrivals/departures, group activity, and catering events to ensure proper handling of Special Attention Guests, Return Guests, Curbside Guests, and Mobile app arrivals.
Takes action in all matters related to the safety, security, satisfaction and well-being of resident/hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
Assists front desk with checking guests in and out from their room, ensuring that all arrival and departure standards are met. Assists valet and door attendants in ensuring arrival/departure and house car standards are met.
Ensures the cleanliness and maintenance of the house car and all transportation standards are met.
Excellent written and verbal grammar and composition skills.
Preferred supervisory experience in a luxury hotel in Front Office and/or Concierge responsibilities
Works harmoniously and professionally with co-workers and supervisors.
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues.
Preferred Qualifications And Skills
3-5 years of experience in related field
Excellent command in English and Arabic Speaker is an advantage
Service Passion for Luxury Hospitality and have an eye to details.
Opportunities to build a successful career with global potential
Unique strong culture – diversity of 50 different nationalities
Living accommodation in a high quality, well-resourced apartment
Excellent Training and Development opportunities
Employee Recognition Programs
Complimentary nights at FS Hotels Worldwide
Paid annual home leave tickets
Complimentary meals in employee restaurants